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The
HPT Model (PDF document)
A model outlining the HPT systematic process
for identifying performance gaps.
An
Overview of HPT (PowerPoint show)
Presentation of HPT broken down into its
simplest terms. Helps answer the question: "So...
you're a Performance Consultant. What do you do?"
Business
Case Study: Customer Service (downloadable PDF)
Applying HPT principles to a business case
involving Customer Service
Research-Based
Practices: Extraordinary Research Yields Ordinary
Principles (Microsoft
WORD format)
Dr, Mary Norris Thomas's review of how
basic principles of learning developed; available
from The Fleming Group
Personal
Case Study: Tying Shoes (Microsoft WORD format)
Applying HPT principles to a personal situation
involving shoe tying
